Certification
Sales Specialist Certification
The ACE Sales Specialist certification provides the basic information that a salesperson must be knowledgeable of before representing the dealership to customers. This certification includes essential, must-have training in Ethics, Discrimination and Sexual Harassment.
The ACE Sales Specialist certification provides the basic information that a salesperson must be knowledgeable of before representing the dealership to customers. This certification includes essential, must-have training in Ethics, Discrimination ...
Course content
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Lesson ACE: Cash Reporting
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FinCen Form 8300, Cash, and Suspicious Transactions
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Checkpoint 1
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Related Transactions
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Checkpoint 2
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Responsibilities, Penalties, and Best Practices
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Summary
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Lesson ACE: Credit Applications (Part 1)
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Introduction to Credit Applications
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Checkpoint 1
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Gross and Net Income
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Checkpoint 2
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Questions About Income
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Checkpoint 3
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Signature Issues
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Checkpoint 4
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Customer Copy & Proof of Income
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Summary
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Lesson ACE: Credit Applications (Part 2)
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Additional Income
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Checkpoint 1
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Straw Purchases
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Checkpoint 2
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Fraudulently Altering Income
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Checkpoint 3
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Fake Proof of Income
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Summary
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Lesson ACE: Equal Credit Opportunity Act
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Purpose of the Act
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Checkpoint 1
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Other Implications of the Act
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Checkpoint 2
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Applicant and Creditor Rights
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Checkpoint 3
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Applicant Notifications
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Summary
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Lesson ACE: Ethics
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The Golden Rule
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Checkpoint 1
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Your Character
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Checkpoint 2
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What's Our Purpose?
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Summary
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Lesson ACE: Fair Credit Reporting Act
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Accuracy and Privacy in Consumer Reports
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Checkpoint 1
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Proper Use of Consumer Reports
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Checkpoint 2
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Denying Credit and Best Practices
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Summary
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Lesson ACE: FTC Privacy Rule
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Requirements and Privacy Notices
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Checkpoint 1
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Consumers and Customers
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Checkpoint 2
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Best Practices
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Summary
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Lesson ACE: FTC Used Car Rule
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Overview
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Checkpoint 1
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The Used Car Buyers Guide
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Checkpoint 2
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Warranties
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Checkpoint 3
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Other Requirements and Penalties
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Summary
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Lesson ACE: Red Flags Rule (Part 1)
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What is a Red Flag?
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Checkpoint 1
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What Actions Does the Rule Require?
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Checkpoint 2
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Identity Theft Prevention Program
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Summary
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Lesson ACE: Red Flags Rule (Part 2)
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Developing an Identity Theft Prevention Program
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Checkpoint 1
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Covered Accounts
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Checkpoint 2
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Alerts and Notifications
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Checkpoint 3
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Suspicious Documents & Information
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Checkpoint 4
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Notices of Identity Theft
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Summary
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Lesson ACE: Red Flags Rule (Part 3)
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Identity Theft Prevention Program
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Checkpoint 1
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Suspicious Activity and Documentation
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Checkpoint 2
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Detecting Discrepancies
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Summary
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Lesson ACE: Red Flags Rule (Part 4)
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Responding to Red Flags
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Checkpoint 1
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Clearing Red Flags
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Checkpoint 2
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Unresolved Red Flags
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Summary
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Lesson ACE: Red Flags Rule (Part 5)
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Mitigating Identity Theft
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Checkpoint 1
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Data Breach Incident Response
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Checkpoint 2
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Who to Notify
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Checkpoint 3
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What to Include in Your Notice
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Checkpoint 4
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Identity Theft Recovery Services
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Summary
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Lesson ACE: Red Flags Rule (Part 6)
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Service Provider Oversight
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Checkpoint 1
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Effective Oversight
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Checkpoint 2
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Service Provider Contracts
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Summary
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Lesson ACE: Red Flags Rule (Part 7)
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Training and Periodical Updates
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Checkpoint 1
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Elements of a Program Review
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Summary
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Lesson ACE: Safeguards Rule (Part 1)
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Non-Public Information
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Checkpoint 1
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Recognizing NPI
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Checkpoint 2
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Employee Responsibility
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Checkpoint 3
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Computer Network
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Checkpoint 4
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Internet Safety
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Summary
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Lesson ACE: Sexual Harassment and Discrimination
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Introduction
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Legal Overview
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Checkpoint 1
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What is Sexual Harassment?
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Checkpoint 2
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Examples of Conduct
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Checkpoint 3
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The Complaint Process
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Checkpoint 4
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Protected Classes
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Checkpoint 5
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Discrimination in the Workplace
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Summary
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Lesson Sales Specialist | Study Guide
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Exam Study Guide
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Lesson Sales Specialist | Certification Exam
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ACE: Sales Specialist Certification | Exam
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